Abstract:

Improving the quality of service in public urban transport is an important prerequisite for ensuring environmental sustainability in cities. Quality is part of the social efficiency needed to achieve sustainability in urban development, and increasing the use of public transport instead of private vehicles is fundamental to reducing the harmful impact of transport and achieving the environmental component of sustainability. development. The crises of the last three years have created a number of restrictions on the transportation of passengers, and transport operators from the field of public transport had to find new approaches to solving tasks related to its normal functioning. The most important issue facing them is to restore the confidence of passengers by providing safe and quality services. In this manuscript, based on the analysis of the state of public transport in the city of Sofia, Bulgaria for the period 2019–2022, guidelines are proposed for increasing the quality of the services offered. Improving quality, in turn, will contribute to the preference and use of public transport to a greater extent. Recommendations and measures for the future development and state of public transport in the city of Sofia, its modernization and sustainable development are presented.

Keywords: Public transport, Environmental sustainability, Quality, Sofia, Bulgaria

Full publication available here: https://link.springer.com/chapter/10.1007/978-3-031-42588-2_11